Privacy Policy

Effective Date: 03 May 2025

Last Updated: 08 June 2025

Jurisdiction: South Africa (POPIA-compliant)

1. Introduction

Fresh Plate is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.freshplate.co.za make purchases, or engage with our services.

2. Information We Collect

We collect both personal and non-personal information, including:

● Personal Information: Name, email address, shipping address, billing address, phone number, and payment details.

● Non-Personal Information: IP address, browser type, device information, and usage data via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

● Process orders and deliver products.

● Communicate regarding orders, returns, and customer support.

● Improve website functionality and user experience.

● Comply with legal obligations.

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing (For EU/UK Customers)

If you are located in the EU or UK, we rely on one or more of the following legal bases to process your personal data:

● Your consent

● Performance of a contract

● Compliance with a legal obligation

● Legitimate interests (e.g., fraud prevention, improving services)

5. Data Sharing and Transfers

Your data may be shared with:

● Payment processors (e.g., PayFast, Stripe, PayPal)

● Courier and delivery partners

● Customer service platforms

● Legal or regulatory authorities if required

We may transfer your data internationally, ensuring adequate protection measures are in place.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in

this policy, including legal and tax obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

●Access, correct, or delete your personal data

●Object to or restrict certain types of processing

●Withdraw consent at any time

●Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at privacy@freshplate.co.za.

8. Cookies

We use cookies and similar technologies to enhance your experience and track website usage. You

may control cookies via your browser settings.

9. Security

We implement appropriate security measures to protect your personal data. However, no system is

completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We reserve the right to update this Privacy Policy. We will notify users of any material changes

through our website.